Support

Welcome to the Salon AI Support Center.

Here you can find help with image generation, privacy requests, technical issues, and general product questions.

Frequently Asked Questions

How does Salon AI work?

Salon AI uses artificial intelligence to edit, transform, and generate hairstyle or beauty-related images based on the photos and options you provide.

Generated results may vary depending on image quality, lighting, facial angle, hairstyle selection, and other factors.

What type of photo should I upload?

For the best results, please use a photo that:

• Clearly shows your face;

• Is taken from the front or at a slight angle;

• Has good lighting;

• Is not blurry or heavily filtered;

• Does not contain multiple people;

• Does not cover the face with hats, hands, or other objects.

Why did image generation fail?

Image generation may fail because of:

• An unstable internet connection;

• A blurry, dark, or unsupported image;

• Temporary service maintenance;

• An unsupported request;

• Insufficient device storage;

• An outdated version of the App.

Please check your connection, upload a clearer photo, and try again.

Why does the generated image look different from my original photo?

AI-generated images may contain changes to facial details, hair shape, lighting, background, clothing, or image composition.

Salon AI does not guarantee that generated results will be identical to the original photo or that every result will meet your expectations.

Are my uploaded photos used to train AI models?

No.

We do not use your uploaded photos, generated images, or other User Content to train artificial intelligence or machine learning models.

Uploaded images are processed only to provide the feature you request.

Are my photos stored?

Uploaded photos and temporary processing data are retained only for the time necessary to complete the requested image processing.

We do not permanently store biometric identifiers, facial templates, or facial recognition profiles.

For more information, please review our Privacy Policy.

Technical Support

Before contacting us, please try:

• Closing and reopening Salon AI;

• Checking your internet connection;

• Updating Salon AI to the latest version;

• Restarting your device;

• Ensuring the App has permission to access your photos or camera;

• Trying a different photo;

• Confirming that sufficient storage space is available.

Privacy and Data Requests

You may contact us to request:

• Access to your personal information;

• Correction of inaccurate information;

• Deletion of your information;

• Restriction of certain processing;

• Withdrawal of consent where applicable;

• Additional information about how your data is handled.

To help us process your request, please include:

• The subject of your request;

• The device platform you use;

• The approximate date of the relevant activity;

• Any information reasonably necessary to identify the request.

Do not send passwords, payment card details, identity documents, or other unnecessary sensitive information.

Report Inappropriate Content

If you believe Salon AI has been used to create unlawful, infringing, deceptive, abusive, or otherwise inappropriate content, please contact us.

Please include:

• A description of the content;

• A screenshot, where appropriate;

• The reason you believe it violates applicable rights or laws;

• Relevant ownership or authorization details, if the report concerns intellectual property.

Contact Support

For product assistance, technical issues, privacy requests, or other support matters, contact us at:

Email: feedback@galaxeosco.com